Privacy Policy

Last updated 15 October 2026

IGY helps you ask people you already know for help, and helps them say yes. This policy explains what we collect, why, and what control you have. We’ve tried to write it in plain language.

Who IGY is for

IGY is for people aged 16 and over. We ask for your date of birth when you create an account, and we don’t allow accounts for anyone younger. If we learn that someone under 16 has created an account, we’ll remove it.

What we collect

When you sign up: your name, phone number and date of birth. Your phone number is how you sign in — we text you a code to verify it. We use your date of birth only to check you meet our minimum age.

Your profile: a photo if you add one, a short bio, the kinds of help you offer, and an hourly rate if you choose to set one. All of this is optional except your name.

Your connections: the people you connect with on IGY. When you invite someone, we use the phone number you type in. IGY never reads your contacts.

Requests and help: what you asked for or offered, the day and time, any address you add, notes you write, and the price agreed. These are visible only to the people the request was sent to.

Messages: messages between you and your connections. We store them so they appear on your devices. We do not read them, and we do not use them for anything else.

Availability: the days and times you post that you’re free.

Notifications: a token identifying your device, so we can send notifications. You can turn notifications off at any time in your profile.

Feedback: if you use Help & Support, the message you send and a screenshot if you attach one.

What we don’t collect

We do not use advertising, analytics or tracking tools. We do not sell or share your information with advertisers, data brokers or anyone else. We do not access your contacts, camera roll (beyond photos you choose), microphone or location in the background.

Your calendar

If you give permission, IGY adds confirmed jobs to your calendar. We only write events — we never read what’s already there. You can refuse calendar access and everything else still works.

How we use what we collect

To run IGY: to show your requests to the people you choose, to let them answer, to notify you when something happens, and to let you message each other. We don’t use your information for anything unrelated to this, and we don’t build profiles of you for any other purpose.

Where it’s stored

IGY runs on Google Firebase, which stores data on Google Cloud servers in the United States. Notifications are delivered through Expo. These providers process data on our behalf and are not permitted to use it for their own purposes.

How long we keep it

We keep your information while your account exists. Requests, messages and bookings stay so your history makes sense to the people you shared them with. If you delete your account, we delete it — see below.

Deleting your account

You can delete your account yourself: Profile → Account → Delete account. This removes your profile, your photo, your connections, your requests and answers, your availability, your messages, any feedback you’ve sent, and your sign-in. Upcoming jobs you’d agreed to are cancelled and the other person is told. It cannot be undone. Some records may remain briefly in routine backups before being overwritten.

Your choices

You can edit or remove anything on your profile at any time, turn notifications off, refuse calendar access, remove a connection, cancel a request, or delete your account entirely.

Security

Your information is protected in transit and at rest by Google Cloud, and access rules mean people can only see what’s genuinely theirs to see — your requests reach only the people you sent them to. No service can promise perfect security, and we won’t pretend otherwise.

Legal requests

We may disclose information if we’re legally required to, or where we believe it’s necessary to prevent serious harm. We’d tell you unless we were prohibited from doing so.

Changes

If we change this policy we’ll update the date above, and tell you in the app if the change is significant.

Contact

Questions about any of this: rachel@igyapp.com